About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.    

Role Overview 📝

In this dynamic role, you'll be at the heart of our fast-evolving business, managing a rapidly increasing volume of transactions as we scale. With our growth, the complexity and scope of our financial operations are expanding—meaning your role will be crucial in driving efficiency, accuracy, and performance in every transaction. From overseeing financial processes to enhancing vendor relationships, you’ll play a key part in managing the flow of business as we continue to grow at an accelerated pace.

As the Transaction Services Manager , you will oversee the design and implementation of robust controls within a multi-faceted, high-volume driver pay process, along with accounts payable and accounts receivable. You will also inspire and develop a small team, acting as the visible face of change across the company. This is a unique chance to make your mark, ensuring systems not only operate efficiently but set new standards for excellence.
Strong communication skills are essential for this role, as it involves regular engagement with a diverse range of stakeholders, including senior leaders, suppliers, customers, external providers and delivery drivers and sortation handlers . You will play a key role in conveying critical information and addressing queries with clarity and precision to stakeholders directly while driving forward improvements that align with business objectives.
This is an incredibly exciting time to join HIVED, where no two days are the same, and every challenge is an opportunity to make a tangible impact. If you’re eager to be part of a high-growth start-up and thrive in an environment where you can directly influence our success, this is the role for you!

Responsibilities 

• Process Optimization: Design and implement robust processes tailored to the size and complexity of the business ensuring efficiency and audit-readiness
• Stakeholder Collaboration: Develop and maintain seamless collaboration with internal stakeholders and external partners, such as third-party pay providers, to optimize payroll systems , customers and suppliers
• Internal Controls: Establish and refine internal controls to enhance accuracy and compliance, identifying opportunities for innovation in all processes
• Discrepancy Resolution: Balance supplier, customer and pay accounts by identifying and resolving discrepancies in a timely manner
• Reporting: Provide actionable insights through detailed weekly reports presented to the VP of Finance, linking data to operational performance
• Team Leadership: Lead, mentor, and develop a small team of 2, fostering a culture of high performance and continuous improvement
• Query Management: Act as the point of contact for escalated queries, ensuring service levels are met while maintaining strong relationships and accuracy in the outputs from the team
• Regulatory Compliance: Ensure payroll compliance with all regulatory and audit requirements, adapting processes as needed to meet evolving standards
• Ad-Hoc Support: Assist with ad-hoc requests for information and contribute to broader team initiatives

 Requirements 

• Experienced: You bring 3-5 years of experience managing complex, high-volume payrolls. Experience in managing accounts payable and/or accounts receivables processes highly desirable but not essential
• Leader: Proven leadership experience, with a track record of mentoring and developing high-performing teams
• Analytical: Exceptional analytical and problem-solving skills, capable of distilling complex data into actionable insights
• Communicative: Outstanding verbal and written communication skills, with the ability to adapt messaging for diverse audiences, from operational teams to executives
• Proactive: A proactive and adaptable approach, thriving in a fast-paced, collaborative, and hands-on environment
• Qualification: CIPP accreditation or accounting qualification is preferred but not essential

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• Wellbeing initiatives, including 3 wellbeing days in addition to holiday allowance
• Subsidised Private Medical Insurance including dental and vision
• Weekly team lunch and regular company socials
• MacBook Air or Windows Laptop (depending on your preference)
• Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot
• Enhanced maternity/paternity/adoption policy
• Cycle to work scheme
• Dog friendly office