Driver Engagement Associate
About HIVED 📦
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.
Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.
Role Overview
We are looking for a dedicated and committed Driver Engagement Associate, responsible for driver supply and managing our application funnel along with training and onboarding drivers. This is an incredible opportunity to join an inclusive team that values transparency and autonomy. You would be laying the groundwork for all drivers delivering for or on behalf of HIVED, supporting our growing team to feel consistently engaged, motivated, and appreciated.The ideal candidate will have 1-2 years experience in a customer-facing role or logistics, and has experience managing a team and communicating with various stakeholders. Has an interest in recruiting, onboarding and managing a large volume of people. They have strong communication skills and are comfortable giving constructive feedback. They are able to analyse issues and use problem-solving skills to implement an efficient solution. They will need to be adaptable to change and thrive in a fast-paced environment. All Operations roles at HIVED are in-person and primarily based at our depot in Woolwich and will require weekend work.
Responsibilities
- Be responsible for engaging with a large volume of drivers to maintain quality in the HIVED service
- Conduct regular performance check-ins with drivers in person, via email and via phone. Provide constructive feedback and support to optimise performance
- Manage and resolve inbound driver queries promptly, to boost team efficiency
- Make critical decisions based on performance data which includes disciplinary action such as warning and off-boarding drivers
- Collaborate with the wider operations team including fleet, network and live operations as well as external stakeholders.
- Implement improvements based on the continuous feedback gathered from interactions with drivers.
How we reward our team
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high-growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- Subsidised private medical insurance, including dental and vision
- Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
- Weekly team lunch and regular company socials
- Enhanced maternity/paternity/adoption policy
- Locations
- London - Woolwich
About HIVED
HIVED is the first fully electric delivery company designed for the ecommerce market. With our purpose-built technology, commitment to an exceptional delivery experience, and sustainability-as-standard approach, HIVED is setting a new delivery standard for retailers and consumers.
HIVED has already delivered millions of parcels across London for the biggest brands including ASOS, Uniqlo, Nespresso and Zara. Backed by leading Investors such as Maersk Growth, Pale Blue Dot and Planet A Ventures, HIVED is at the forefront of sustainable, scalable logistics solutions.
Driver Engagement Associate
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