About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. We’re passionate about driving innovation and redefining the future of delivery.   

Role Overview 📝

At the heart of our customer service, we strive to bring joy to our customers every day. We are dedicated to providing outstanding service around the clock, ensuring every query is addressed in the best possible way, and continuously seeking way to enhance the customer experience.

Our fast-paced work environment is both supportive and encouraging, offering you the opportunity to join an exciting team that works closely with our brand experience department. This is a fantastic opportunity to be part of a rapidly growing startup and utilise your skills and expertise in a fun and passionate team.

Requirements 

• Demonstrate exceptional customer handling, interpersonal and written communication skills
• Strong multitasking and problem-solving skills.
• Capability to thrive in a fast-paced, high-volume work environment
• Has 1-2 years experience in a similar client-facing, customer success role.
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognise and respond to multiple priorities
• Have exceptional attention to detail

How we reward our team 🎁

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
•  25 days of holiday allowance plus public holidays(which is the equivalent to 18 days of holiday allowance plus public holidays for people working on-4-off pattern)
• Subsidised Private Medical Insurance (comprehensive cover including dental and vision)
• Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
• Weekly team lunch and regular company socials
• Enhanced maternity/paternity/adoption policy

Please note that this is a shift-based role. You will work a 4-on-4-off pattern (4 days of work, followed by 4 days off to rest and restore). Shifts are day time 12 hours in length. The right candidate is comfortable with this kind of schedule and the necessary travel to and from our North Woolwich depot (London E16).

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